FAQ

How can I place an order?

Add your desired items to the shopping cart and follow the checkout process. You can place your order as a guest or by creating an account.
Can I cancel my order at any time?

Yes. You can cancel or return your order free of charge within 14 days.

What payment methods are available?
We offer secure and convenient payment options. Simply choose the payment method that suits you best during checkout.
- Credit Card (Visa / Mastercard / American Express)
- PayPal
- Google Pay
- Instant Bank Transfer
Will I receive an invoice including VAT?

Yes. After shipping, you will receive a proper invoice including the applicable VAT.

How does Alyarugs ship the products?

We ship our products through reliable courier services such as DPD or DHL.
How are the products packaged?

All products are packed securely, safely, and as sustainably as possible to prevent transport damage.
What are the shipping costs within Germany?

Shipping within Germany is free for orders over €50.
How long does delivery take?

Within the EU: 1–5 business days. Outside the EU: 3–7 business days.
Can I track my shipment?

Yes. After shipping, you will receive a tracking number with a tracking link to follow your shipment.

How do I return an item?

If the original packaging is missing, you may use similar protective packaging to return the item safely.
When will I receive my refund?

The refund will be processed within 1–3 business days using your original payment method.

How do I properly clean my carpet?

Vacuum regularly, rotate, and shake out your carpet. Clean stains immediately and avoid strong direct sunlight.
How can I remove wrinkles or creases?

For natural materials, wrinkles usually disappear on their own after a short time.

Address: Mainzer Landstraße 509, 60326 Frankfurt am Main, Germany
Email: alyarugs@hotmail.com
Phone: (+90) 542 377 31 54