Frequently asked questions
Order Process
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How can I place an order?
Add your desired items to the shopping cart and follow the checkout process. You can place your order as a guest or by creating an account.
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Can I cancel my order at any time?
Yes. You can cancel or return your order free of charge within 14 days.
Payments
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What payment methods are available?
We offer secure and convenient payment options. Simply choose the payment method that suits you best during checkout.
- Credit Card (Visa / Mastercard / American Express)
- PayPal
- Google Pay
- Instant Bank Transfer
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Will I receive an invoice including VAT?
Yes. After shipping, you will receive a proper invoice including the applicable VAT.
Shipping and Delivery
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How does Alyarugs ship the products?
We ship our products through reliable courier services such as DPD or DHL.
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How are the products packaged?
All products are packed securely, safely, and as sustainably as possible to prevent transport damage.
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What are the shipping costs within Germany?
Shipping within Germany is free for orders over €50.
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How long does delivery take?
Within the EU: 1–5 business days. Outside the EU: 3–7 business days.
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Can I track my shipment?
Yes. After shipping, you will receive a tracking number with a tracking link to follow your shipment.
Returns
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How do I return an item?
If the original packaging is missing, you may use similar protective packaging to return the item safely.
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When will I receive my refund?
The refund will be processed within 1–3 business days using your original payment method.
Carpet Care
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How do I properly clean my carpet?
Vacuum regularly, rotate, and shake out your carpet. Clean stains immediately and avoid strong direct sunlight.
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How can I remove wrinkles or creases?
For natural materials, wrinkles usually disappear on their own after a short time.
Contact Alyarugs
Address: Mainzer Landstraße 509, 60326 Frankfurt am Main, Germany
Email: alyarugs@hotmail.com
Phone: (+90) 542 377 31 54